We're great at what we do, but don't take our word for it.
Proactis Solutions’ customer service is the best I've ever experienced +
Since spring 2012, they have provided routine support, helped us move offices, set up a brand new network, and helped onboard many employees. Proactis staff always respond promptly, and no problem is too big or too small. Our office was severely impacted by Calgary’s great flood in 2013—our building had no power for six weeks. The Proactis team came to our offices, rescued our server and got our network up and a remote office running in two days. Their incredible response and willingness to support our team, no matter the circumstance, made that extraordinarily challenging time so much easier for us. For a museum, moving a collection out of a flooded area without proper documentation or access to networks would have been a second disaster. Proactis was simply exceptional and made it possible for us to rescue the museum’s valuable collection per best practices. Their team is always friendly, patient, and able to explain issues in accessible language. I can't recommend them highly enough.”
The resulting perspective and clarity has given us confidence in our decision-making, as well as increased time to focus on our business +
“Proactis came highly recommended to us, and we are very pleased with our decision to work with them as our IT Service Provider. Proactis has streamlined our IT Management, implementing much needed and overdue improvements. The resulting perspective and clarity has given us confidence in our decision-making, as well as increased time to focus on our business. In the day-to-day IT support, we have seen a huge improvement. Proactis has delivered exceptional results, with quick response times, effective solutions, and a sensitivity to and understanding of our company culture. When it comes to the daunting task of IT planning, I’m very happy to say that we now have a thorough analysis of our current needs and anticipated future IT requirements. We’re implementing a long-term strategy with confidence! I believe that Proactis’ practical advice and expertise is a great foundation for a long lasting relationship. The team is an absolute pleasure to work with, and I would highly recommend them to any business who wants to do IT right!”
They have really built up strength in their ability to monitor our needs as an organization while keeping up with the latest technology +
“We have been clients of Proactis Solutions for approximately 10 years. They have provided us with professional and prompt service, and we are very happy to recommend them. Proactis’ greatest assets would be their prompt service and quality customer care. They have really built up strength in their ability to monitor our needs as an organization while keeping up with the latest technology. This enables Proactis to carefully consider our needs for growth and the upgrades in services and products available. When working with them on any of our larger projects, they have kept our budgets and financial constraints in mind while maintaining adequate equipment and software in order to meet our needs for the project. Their team is always willing to research and develop ideas and sources that will match our needs as their client. We continue to use their professional services because of their strengths.”
They immediately showed their high level of commitment and hard-working reputation +
“It has been a pleasure working with Proactis. Since Proactis became our IT management company, we have seen a tremendous difference in the level of work and service provided to us. We were in a tight spot when migrating from our previous IT provider, but I was mightily impressed with how quickly Proactis was able to switch us over. They immediately showed their high level of commitment and hard-working reputation. Since coming on board, I am glad to say that their customer service has been great. The ticket system has worked well; all support requests are monitored. The response times for most support questions have come within minutes. They have also been good at reviewing our entire infrastructure to make recommendations and work with us to meet our needs. Their reports about our infrastructure were well prepared. Proactis has a friendly and knowledgeable staff who are very easy to work with. I look forward to our continued relationship.”
There's no reason to look any further than Proactis for an IT company +
"They are friendly, professional, knowledgeable, reliable and—most importantly—available, often responding to emails within minutes. They're also not afraid of making recommendations to restructure existing systems to solve a problem at its root rather than repeatedly putting Band-Aids on it. They've been delightful and refreshing to work with.”
Proactis has provided my clinic with an IT safety net, allowing us to work with unparalleled support +
“I would like to formally acknowledge the excellent service I have received from Proactis Solutions Inc. Proactis has provided my clinic with an IT safety net, allowing us to work with unparalleled support. Proactis is quickly responsive to our immediate needs but, as their name implies, they have proactively managed our IT to help us better plan our ongoing needs. Whether on site or via the internet, Proactis has always taken every concern to completion, keeping us up and running. I congratulate them on a job well done, and I recommend Proactis as an IT provider without hesitation.”
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